Smart Places are all kinds of places that are made smart by some kind of intelligent advisor who
helps users being at those places by answering questions and giving advice. We consider all
kinds of places here where people live for a given time or stay for a given time. This can be
shorter or longer depending on the situation.
Smart Places = Semi-private environments
Places where people usually stay for longer time (i.e. at least a few days or sometime a
complete week) are:
Hotels, Motels, boarding houses, guest houses, lodges, rental apartments, holiday apartments
and many others like that.
Hospitals, recreation homes, and similar places were elderly and handicapped people are
staying for at least some time
Pensioners homes, old homes and similar places were elderly people are living
Thus, all these places are temporary private environments for people that live there for a few
days, some weeks or even longer. In any way, it is normally not the full private environment of
the users’ home but a semi-private environment.
Services at Smart Places:
These environments usually offer a number of services that people want to receive at these
places where they are staying.
For example in hotel, motels and boarding houses the business traveler wants to know when
he has to check out, when he can get breakfast in the morning, where he can go in the local
neighborhood in the evening to get some drinks.
In holiday apartments there are most often some brochures available that give information
about the local environment and attractions in the nearby area.
For hospitals and similar areas the typical service providers are the nurses taking care
of the patients there. Guests are calling them and tell them their needs and then the nurse
tries to get the required in-formation or the requested good. This is time consuming in
general and leads to delays and frustra-tions on all sides.
So there are usually services associated with these places that are consumed by persons that
stay at these places.
Interactive voice services as they are provided by the Alexa Voice Service (AVS) or Google
Assist can make the provision of customized services for smart places easier and more
comfortable for the end user as well as for the service provider.
Consider the typical hotel environment where people check in, go to their room and usually do
not ask at reception about checkout time, breakfast time etc. Usually only few people read the
written information but call the front desk and ask for this information. As a lot of people do
this in the evening on typical check in times, there is frustration on all sides:
The personal at the front desk is busy with checkin and cannot take all the service calls
from the rooms.
The guest at the rooms cannot connect to the front desk as the lines are often busy.
Thus, nobody is happy about such a situation. A customized application on a SmartSpeaker that is
installed in each room can be a fantastic help here. First it can provide all the services that
the user also know from home, i.e. access weather forecast, read the news, play music and much
more. In addition to this it can give specific information for the hotel where the guest is
staying. Thus, it very easily gives information about checkout times, breakfast times, breakfast
location and much more.
It can even introduce the overall hotel to the guest that just enters the rooms and gives a full
overview of all services offered in the hotel. The user can via voice navigate through the
overall service catalog and get a full overview of the hotel without any delays and without
taking any resources from the front desk or any other service personal.