Alexa for Senior Living

The Smart Care voice application

DiscVision provides various systems and technologies to build the Smart Care voice assistant based on smart speaker systems such as Amazon Alexa for the Senior Living market. The Smart Care solution utilises the Alexa Smart Properties Senior Living platform from Amazon. This enables care providers to deploy and manage Alexa-enabled devices at scale. Further information about "Alexa Smart Properties" can be found here and about "Alexa Smart Properties for Senior Living" on the Amazon website

The Smart Care skill by DiscVision provides the care client with enhanced services and provides the Care provider with operational efficiency gains. It is suitable for use in a range of care settings:

  • Care home
  • Sheltered / Assisted living homes
  • Retirement villages
  • Domiciliary care
Image Description

The Smart care solution may additionally be integrated with workflow orchestration systems such as Ascom’s Ofelia that enable the care provider to achieve operational efficiencies and enhanced quality of service:

  • Enhanced staff efficiency through automated task management – using ASP functionality to design digital workflows via the Ascom orchestration platform to create automated staff-specific tasks from the voice interactions/skills for greater situational awareness.
  • Enabling care staff through the orchestration of voice interactions via the alert management plat-form to remove unnecessary alarming for different system and collating all this information togeth-er via the Ascom mobile devices and application – therefore decreasing the potential for alarm fa-tigue for the care staff.
  • Ability to input care interactions, via Alexa voice commands, and integrate the information into the resident’s individual digital care record.
  • Data driven insights to support best practice.

The Smart Care skill brings a range of benefits for both the care client and the care provider:

Care provider

  • Improvement in property efficiency
  • Combination of Alexa and Ascom Ofelia gives significant operational efficiencies
  • Reduction in task completion times
  • Better utilisation of staff
  • Reduction in alarm fatigue
  • Remote management of Alexa devices

Care client

  • Promotes better outcomes
  • Reduction of isolation
  • Easy access to information about their care environment
  • Enhanced communication with families
  • Additional entertainment options

The Smart Care skill may be

  • Easily tailored to the requirements of a single or group of care homes using an interactive web ap-plication to customise the various services offered by the Smart Care voice skill
  • Integration with Ascom Ofelia mobility solution
  • Integration with care management systems for a complete service
  • Scalable to large number of clients per care setting and support care home groups / chains
  • Support of various technological platforms such as amazon alexa smart properties senior living

Services offered by the Smart Care voice application

The Smart Care skill offers a wide range of services tailored to the care environment which are fully customisable to the requirements of the care home or Domiciliary care provider.


Rotating Cards


  • Rotating cards are screens that are displayed when the Alexa device is inactive. These are a powerful tool for providing key messages to care clients. Each screen may be scheduled to display over a defined time period and during that time is displayed in turn in a rotation with the other screens scheduled. The rotating cards may be used to information about activities, hints on using the system, links to promoted skills, upselling of services, general reminders, a picture frame, selected advertising or other information of inter-est to the care clients.


  • This service gives information about the meals that will be served: breakfast, lunch, tea, and dinner. The care client can find out what meals are served for the coming week simply by asking “Alexa, what is for lunch today?” They are provided with a spoken and visual response. The client can also use the service to select their meals if the care provider supports this service.


  • This service enables the care client to let the staff know that they need some help if they have dropped, lost or are unable to reach an item. This helps prevent the care client from trying to reach an item and have a fall.


  • The care client is able to request various services in their room using the Smart Care skill. This can range from asking for a cup of tea or assistance with tasks. Whilst this provides the care client with an enhanced service it also means that the care provider staff know what the client needs and can dispatch an appropri-ate staff member to attend to the request.


  • This service enables the care client or staff members to immediately report maintenance issues that need attention while they are in the client’s room. A range of items are covered and this ensures that any issues can be dealt with promptly.


  • This service enables the care client to find out what activities are going on in the care home. They are presented with a spoken and written description of the activities. They can also set reminders so they don’t forget to go to one they are interested in.


  • This service provides the client with a personalised dayplan. It may include reminders for appointments, visitors or TV program that they wish to watch.


  • This service enables the care provider to send messages to individual care clients or, when the device is inactive, to display a sequence of rotating cards on the screen. These can be used to inform clients of activities, show general reminders or promote services available in the care home.


  • This service enables Alexa to Alexa calling, or calling to mobiles and landlines (UK only). This enables care clients to have video calls with their family and friends. The address book is managed by the care provider.


  • This service enables the family members to pair an the App on their smartphone with the care client’s Alexa device. In this way they are able to send messages and pictures to the care client. The care client is then also able to send messages to the family members. Pictures may be selected and displayed on the Alexa device like a digital picture frame.


  • This service enables the care client to access the huge range of radio stations available via Alexa.


  • This service enables the care client to find out about topics that they are interested in. It provides stimula-tion and interest for the care client.


  • If you want to find out the weather for today, or are interested in the weather for a particular location then this service does just that for you.


  • Alexa Smart Properties enables the Care Provider to manage the skills available to ensure they are all appropriate. This service enables the care client to find out what skills are available for them to use. In addition a skill may be promoted by linking it to a rotating screen so that care clients can easily launch it.

Voice Controlled Home Media Solutions

Contact us

Phone number

+49 5251 879040


Technologiepark 20,
33100 Paderborn, Germany
Amazon, Echo, Alexa and all related logos are trademarks of, Inc. or its affiliates.
©2018 Google LLC, used with permission. Google and the Google logo are registered trademarks of Google LLC.